Refund Policy

At Bunny Luxe LLC, the health and safety of our customers are our top priorities. Due to the intimate nature of our products, all sales are final, and we do not accept returns or offer refunds. This policy is in place to uphold strict hygiene standards for our lingerie items. We ask that customers carefully review their orders, particularly size and color selections, before completing their purchase.

 

Exchanges for Damaged or Defective Items

While we do not accept returns, we offer exchanges in specific cases where an item arrives damaged or with a manufacturing defect. If you receive a defective item, please contact us within 7 days of receiving your order at support@bunnyluxee.com. To qualify for an exchange, items must be unworn, unwashed, and in their original packaging. We will gladly arrange for a replacement if the item meets our criteria.

 

Size Guide Assistance

To help ensure you select the correct size, we provide a detailed Size Guide on each product page. If you have questions about sizing, please contact our support team at support@bunnyluxee.com for personalized guidance before placing your order.

Thank you for understanding and supporting our commitment to hygiene and customer safety.